FAQ
Account
How can I obtain a CAC account?
How can I determine the number of hours I have left before I reach my project limit?
Check links from the CAC Projects page.
My account is locked.
If it was locked after repeated password failures, it should automatically unlock after 30 minutes. Otherwise: Contact Support
I forgot my password, or have problems with a new password, or need a password reset.
Are my login id and password the same for all CAC managed machines?
Yes. For an ssh connection give your CAC login id at the prompt.
Files
Can't access files.
System problem. Contact Support
Why use a temporary directory (/tmp) on a cluster compute node?
- $HOME is network mounted on cluster compute nodes. It is faster to perform local file I/O than to perform I/O over the network. Researchers should copy data from $HOME to the compute node's /tmp at the beginning of the job, run the job from /tmp; and copy the results at job end from /tmp to $HOME.
If you have any questions, please Web site contact Send email or call 607.254.8686.
Red Cloud
Getting Started
New to Red Cloud? The best way to get started is to read the documentation and try things out. Here is a suggested list of pages to look over to help with getting started managing resources.
Suggested Reading
- Red Cloud - includes information about:
- OpenStack - a highly recommended quick-start page including instructions for:
- Either instructions for Linux Instances OR Windows Instances
Other Useful References
Connecting to Instances
First, ensure that the instance has finished being created by checking in the OpenStack Web Interface or the OpenStack CLI. Next, refer to the available documentation for accessing Linux instances or accessing Windows instances. If you are having trouble connecting to your instance, please review this documentation first to ensure you're following the correct steps. If you have created a Linux instance and are having trouble connecting via ssh
, try the troubleshooting steps. If you are still having trouble, Contact Support.